W. Edwards Deming

Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.

We are here to make another world.

The big problems are where people don't realise they have one in the first place.

If you do not know how to ask the right question, you discover nothing.

Rational behavior requires theory. Reactive behavior requires only reflex action.

If you don't understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance. The sure way to increase productivity is to better administrate man and machine.

Hold everybody accountable? Ridiculous!

No one knows the cost of a defective product - don't tell me you do. You know the cost of replacing it, but not the cost of a dissatisfied customer.

Eliminate numerical quotas, including Management by Objectives.

Any manager can do well in an expanding market.

People with targets and jobs dependent upon meeting them will probably meet the targets - even if they have to destroy the enterprise to do it.

The result of long-term relationships is better and better quality, and lower and lower costs.

Quality is pride of workmanship.

Quality is everyone's responsibility.

Learning is not compulsory... neither is survival.

A bad system will beat a good person every time.

The prevailing - and foolish - attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he's managing. A man with a financial background may know nothing about manufacturing shoes or cars, but he's put in charge anyway.

It is not enough to do your best; you must know what to do, and then do your best.