The prevailing - and foolish - attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he's managing. A man with a financial background may know nothing about manufacturing shoes or cars, but he's put in charge anyway.

It is not enough to do your best; you must know what to do, and then do your best.

Learning is not compulsory... neither is survival.

Quality is everyone's responsibility.

Quality is pride of workmanship.

If you can't describe what you are doing as a process, you don't know what you're doing.