The prevailing - and foolish - attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he's managing. A man with a financial background may know nothing about manufacturing shoes or cars, but he's put in charge anyway.

It is not enough to do your best; you must know what to do, and then do your best.

A bad system will beat a good person every time.

Learning is not compulsory... neither is survival.

Quality is pride of workmanship.

If you can't describe what you are doing as a process, you don't know what you're doing.