If you don't understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance. The sure way to increase productivity is to better administrate man and machine.

More Quotes by W. Edwards Deming

The prevailing - and foolish - attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he's managing. A man with a financial background may know nothing about manufacturing shoes or cars, but he's put in charge anyway.

It is not enough to do your best; you must know what to do, and then do your best.

A bad system will beat a good person every time.

Learning is not compulsory... neither is survival.

Quality is everyone's responsibility.

Quality is pride of workmanship.