One of the most important actions, things a leader can do, is to lead by example. If you want everyone else to be passionate, committed, dedicated, and motivated, you go first!

The last thing I say on most phone calls is not, 'Goodbye,' but, 'Thank you.'

All of us have people in our lives who drive us crazy. We've spent hours reliving the unfair, unappreciative, inconsiderate treatment they have inflicted on us. But getting mad at this person makes just about as much sense as getting mad at a chair for being a chair.

When we prolong negative behavior - the kind that hurts the people we love or the kind that hurts us in some way - we are leading a changeless life in the most hazardous manner. We are willfully choosing to be miserable and making others miserable, too.

I have a lot of deficiencies, but gratitude is not one of them.

Gratitude is not a limited resource, nor is it costly. It is abundant as air. We breathe it in but forget to exhale.