So if you're a customer today, the same person who came in to demonstrate the technology for you and helped you architect the solution before you bought it is likely going to be leading the team to help you do the implementation.

Well, if you look back, in almost two and a half years, the biggest change probably was in late 2000 when we decided to totally change the CA business model.

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.

I'm equally comfortable in getting out there and taking a stand when I have to take a stand.

Finance is critical. If sufficient investment is made in infrastructure and venture capital is made available, there will be a big improvement in the situation.

I'm very comfortable in having a strong team. I'm very comfortable in sharing the limelight with the team.