We can serve our customers well only if our buying jobs are right. You cannot sell if you haven't ordered wanted goods into your store.

More Quotes by James Cash Penney

The art of effective listening is essential to clear communication, and clear communication is necessary to management success.

Every man must decide for himself whether he shall master his world or be mastered by it.

The best teamwork comes from men who are working independently toward one goal in unison.

Honor bespeaks worth. Confidence begets trust. Service brings satisfaction. Cooperation proves the quality of leadership.

I never trust an executive who tends to pass the buck. Nor would I want to deal with him as a customer or a supplier.

The greatest teacher I know is the job itself.